Due to high order volume and shipping delays, our expected response time is 24 - 48 hours depending on inquiry volume. Please be patient, we will respond to your inquiry and sort out any issues you have.
Please select the topic of your inquiry from the list below and complete the form.
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Order Cancellation
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Shipping Address Change
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Item Stock Inquiry
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Order Tracking Information Request
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Wrong Bike Delivered
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Missing Item
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Returns
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Damage Package Claims/Missing Parts
If you have product-specific questions, please visit the product page itself and click the "Ask A Question" button.
BodyFit
Body Fit is a unique fitting experience that determines if this bicycle will fit your body.
We developed our own proprietary algorithm that will factor in your height and weight to each fitting answer. Our algorithm is concerned with making sure you are fitted to a bike that will provide you maximum comfort. Our number one goal is your comfort.
BodyFit ME
After entering your height and weight.
Click the BodyFit ME button.
Click the BodyFit ME button.
BodyFit
If you see this box appear it means the bike is a perfect fit for your body.
Not a Fit
If you see this box appear it means the bike is not a fit for your body.
If this bike is not a fit, your body measurements will be saved in our system, so you can browse to other product pages and they will automatically tell you if they fit.